STONLIF Privacy Policy

Last updated: May 9, 2026

This Privacy Policy explains how Sahil Wood Products ("STONLIF," "we," "our," or "us") collects, uses, and protects your personal information when you visit www.stonlif.com or place an order with us.

We are based in Bijnor, Uttar Pradesh, India, and we serve customers in India and internationally. This policy applies to all visitors and customers worldwide.

Who We Are

The STONLIF brand is operated by:

• Sahil Wood Products (Sole Proprietorship)
• Owner: Mohammad Naseem Ahmad
• GST: 09AIBPA9818R1ZO
• Address: Noor Sarai Street, Near Canal Road, Nagina, Bijnor, Uttar Pradesh – 246762, India
• Email: contact@stonlif.com

If you have questions about this policy or your data, write to us at contact@stonlif.com. We respond within 2 business days.

Information We Collect

We collect only what we need to fulfil your order and serve you well.

Information you provide directly:

• Name, email address, phone number, shipping address, and billing address (when you place an order, request a quote, or submit a form).
• Order details — the urns you select, any engraving or personalisation requests.
• Messages and questions you send us through forms, email, or other channels.
• Reviews you choose to publish through our reviews tool (Judge.me).
• Phone numbers and consent records, if you opt in to WhatsApp or SMS communication from us.

Information collected automatically when you use our site:

• Device information (browser type, operating system, IP address).
• Site activity (pages viewed, time on site, referring URL).
• This information is collected through our hosting platform (Shopify) for security, fraud prevention, and basic site analytics.

Payment information:

Payment processing is handled directly by Shopify Payments and other approved payment processors. STONLIF does not see, store, or have access to your full credit card or banking details.

How We Use Your Information

• To process and fulfil your order.
• To communicate with you about your order, including shipping updates and any issues.
• To respond to your messages and questions.
• To send you marketing emails (only if you opt in) through Shopify Email.
• To send you WhatsApp or SMS messages (only if you opt in).
• To prevent fraud and protect our site and customers.
• To comply with our legal obligations under Indian law.
• To improve our products and service.

We do not sell or rent your personal information to anyone.

Cookies and Tracking

Currently, we do not run any third-party advertising or analytics tools (no Google Analytics, no Meta Pixel, no Google Ads, no TikTok). The only cookies in use are those required by Shopify for the basic functioning of the store — such as keeping items in your cart and remembering your session.

We may add analytics or advertising tools in the future to better understand how visitors use our site. If we do, we will update this policy and notify you in advance through a banner on the site.

Email, WhatsApp, and SMS Marketing

If you opt in:

• We will send occasional updates about new pieces, restocks, and offers.
• You can unsubscribe at any time using the link in every email, by replying STOP to a WhatsApp message, or by replying STOP to an SMS.
• Opting out of marketing does not affect transactional messages (order confirmations, shipping updates, etc.).

We never share your contact information with third-party marketers.

Reviews

If you submit a review through our Judge.me reviews tool, your review (and the name you choose to display) will be visible publicly on our site. You can request the removal of a published review at any time by emailing us.

Sharing Your Information

We share information only when necessary:

• Shipping carriers (DHL, FedEx, UPS, India Post) — to deliver your order.
• Payment processors (Shopify Payments and approved processors) — to handle your payment securely.
• Service providers that help us run the store (e.g., Shopify, Judge.me, Shopify Email).
• Legal obligations — if required to comply with applicable Indian law, court order, or government request.

We do not sell, rent, or trade your personal information.

International Transfers

Because we ship globally, your order details may be transferred to shipping carriers and their partners in your destination country. By placing an order from outside India, you consent to your information being processed in India and transferred to your destination country for the purpose of delivery.

Your Rights

Depending on where you live, you may have the following rights:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct information that is wrong or incomplete.
• Deletion — ask us to delete your personal information (subject to our legal obligation to retain order records for tax purposes under Indian law).
• Withdraw consent — for marketing communications, at any time.
• Portability — receive your information in a portable format.
• Object — to certain types of processing.

EU/UK customers (GDPR) and California residents (CCPA) have additional rights under their respective laws. To exercise any of these rights, email us at contact@stonlif.com.

Data Retention

We keep your information for as long as necessary to:

• Fulfil and support your order.
• Comply with Indian tax law (typically 8 years for invoicing records).
• Resolve disputes and enforce our agreements.

After this, we delete or anonymise your information.

Children

STONLIF is not intended for children under 18. We do not knowingly collect information from anyone under 18. If you believe a child has provided us with personal information, contact us and we will remove it.

Security

We use industry-standard security measures, including SSL encryption on all pages of our store, secure payment processing through Shopify, and restricted internal access to your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will reflect any changes. Material changes will be communicated through a banner on the site or by email if appropriate.

Contact

For any questions, requests, or concerns about your data:

• Email: contact@stonlif.com
• Address: Sahil Wood Products, Noor Sarai Street, Near Canal Road, Nagina, Bijnor, Uttar Pradesh – 246762, India

We respond within 2 business days.